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Location: Sanctuary Camelback Mountain Resort & Spa Ensure all reservations calls are answered in a timely, professional and courteous manner. Maximize every opportunity to close each reservations call. Track reservations calls daily. Follow through on every call with confirmations, letters and brochures. Work closely with Front Desk to ensure full occupancy on busy days. Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay. Keep all reservations accounts, traces and specific requests for each arriving guest up to par. Perform additional duties as requested by Reservations Manager.
Job Code: 205520
# of openings: 1
Job Title: RESERVATION AGENT Department: ROOMS
Reports To: RESERVATIONS MANAGER
FLSA Designation: NON-EXEMPT
Maximize occupancy by selling the hotel to its fullest and using high standards of Guest Services quality while caring enough to do it well by adhering to the Sanctuary Commitments.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Skills / Requirements
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Solid interpersonal skills and positive attitude is a must. Computer experience needed, preferably with Opera. Hotel/resort reservation or front desk experience required. Ability to sit continuously to perform essential job functions. Clear, articulate telephone voice and excellent/professional communication skills required Ability to listen effectively, to speak and write English clearly. Detailed and sales oriented. Hearing and visual ability to observe and detect signs of emergency situations. Familiarity with the surrounding area is a plus.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: