Job: In Room Dining, Overnight

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Jobing Description

Location: Sanctuary Camelback Mountain Resort & Spa
Job Code: 225522
# of openings: 1

Job Title: Overnight Server

Department: IN ROOM DINING


Work Shifts Required: 2:30pm-10:30pm 10:30pm-6am

Average Hours Needed Per Week: 40


Work within the framework of the Room Service Department service team, practicing established standards and systems. Assembles orders, delivers and serves food and beverages to our guests in a personable, courteous and professional manner while caring enough to do it well by adhering to the Sanctuary Commitments.

  • Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
  • Thorough knowledge of the room layout and the property in general. Knowledgeable about the resort and its amenities.
  • Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest's room.
  • Fulfill all functions as required by accounting; submit signed checks to room service telephone operator, reconcile daily sales etc.
  • Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
  • Familiar with room service order taker's duties, and fill that position when needed.
  • Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest's dining experience. Consistently deliver courteous, professional service.
  • Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
  • Relay guest complaints or comments to supervisor.
  • Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation.
  • Keep work area and equipment clean and organized at all times.
  • Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
  • Perform any other duties as assigned by the Director of Food and Beverage, Room Service Captain or Room Service Manager

  • Skills / Requirements


  • Must be extremely organized; able to expedite multiple orders completely and correctly. Work well with food and beverage teammates and support departments.
  • Good communication essential.
  • Current Food Handler's Card.
  • Must be motivated and a self starter. Take the initiative to identify and undertake projects during slow periods.
  • Must be in good physical condition; able to drive a golf cart, and lift and quickly transport heavy trays and hot boxes up to 60 lbs.
  • Able to work outdoors in inclement weather when necessary. Able to carry loaded trays on slippery surfaces. Able to handle hot plates and equipment.
  • Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail a must.
  • Ability to listen effectively, to speak and write English clearly.
  • Must have previous sever experience. Knowledgeable regarding food, beverage and room service techniques. Take pride in the department and property.
  • Must be detailed orientated.
  • Has a sincere desire to provide the utmost in guest service.

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