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Location: Sanctuary Camelback Mountain Resort & Spa Provide a smile and friendly greeting for guests, use guest's name, confirm number in party, ask guests for their seating preference and special needs, walk with guests, at their pace, to the table, alert guests of steps and inclines, assist if necessary and inform server and/or manager of special needs. Present menus to guests and inform server of guest present at the table, return to the lobby to greet guests, and check dining room for guests who are ready to leave. Hold knowledge of the floor plan, server station assignments and table numbers. Inspect menus for cleanliness and crispness and change out when necessary. Walk through dining area and jade bar, note and correct any irregularities (lights burned out, furniture cooked, etc.). Check dining room and floors for cleanliness and take actions where needed. Retrieve reservation books and learn how to use Open Table, the elements reservation system. Maintain accurate seating chart and cover tally. Able to make reservations accurately and courteously. Answer phones with knowledge of the operation of the resort and restaurant and/or direct the guests for further assistance. Acknowledge and thank exiting guests, ask them to return, ask about their dining experience and follow through with the manager with any guest issues. When closing, inspect for cleanliness and prepare the station for the next day. Attend all scheduled staff meetings and supplemental training sessions. Be familiar with emergency safety measures. Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management. Perform additional duties as requested by the Restaurant Manager and/or Assistant Restaurant Manager.
Job Code: 225144
# of openings: 1
Job Title: HOST/HOSTESS Department: ELEMENTS
Reports To: RESTAURANT MANAGER/ASSISTANT RESTAURANT MANAGER
FLSA Designation: NON – EXEMPT – HOURLY
Work within the framework of a quality Food and Beverage service team. Greet and seat guests in a warm, friendly and sincere manner and escort them to their table. Make a good first impression, and insure guests are happy when leaving the restaurant. Manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management while caring enough to do it well by adhering to the Sanctuary Commitments.
SPECIFIC DUTIES AND RESPONSIBILITIES:
Skills / Requirements
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set fourth in the Employee Handbook. Prior experience in restaurant operations. Current Food Handler's Card. Ability to remain on feet for a prolonged period of time and to move through the dining room and lobby to escort guests. Neat appearance. Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Pleasant speaking voice and phone etiquette Must enjoy extensive guest and employee contact. Ability to listen effectively, to speak and write English clearly.