Job: Guest Service Agent Front Desk

This posting has expired and is no longer available.

Jobing Description

Location: Sanctuary Camelback Mountain Resort & Spa
Job Code: 717

# of openings: 1

Description

JOB SUMMARY:
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Sanctuary's high standards of quality while caring enough to do it well by adhering to the Sanctuary Commitments.

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Greet guests immediately with a friendly and sincere welcome using a clear and positive speaking voice.

  • Listen carefully to requests to ensure understanding, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

  • Complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

  • Make appropriate selection of rooms based on guest needs.

  • Prepare reports daily and distributes to all necessary departments.

  • Run back-up reports and keep all reports up to date.

  • Provide room keys and/or special packages as appropriate.

  • Verify and imprint credit cards for authorization using electronic acceptance methods.

  • Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment.

  • Perform accurate, moderately complex mathematical functions using a calculator.

  • Post charges to guest rooms and house accounts using the computer.

  • Promptly answer the internal and external telephone calls using positive and clear communication in a courteous and friendly manner.

  • Retrieve mail, small packages and facsimiles for guests as requested.

  • Close guest accounts at time of check out and ascertain satisfaction. In the even of dissatisfaction, research and attempt to resolve the problem within the established guidelines, may include turning problem over to supervisor.

  • Remain calm and alert especially during emergency situations and heavy resort activity.

  • Summon bell staff for assistance to escort guests to their rooms as appropriate.

  • Perform additional duties as requested by supervisor and Front Office Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Solid interpersonal skills and positive attitude is a must.

  • Computer experience needed, preferably with Fidelio.

  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

  • Ability to stand continuously to perform essential job functions.

  • Clear, articulate telephone voice and excellent/professional communication skills required

  • Ability to listen effectively, to speak and write English clearly.

  • Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.

  • Will be cross-trained in different aspects of position and must be easily adaptable to shifting of work loads and specific tasks as operational ends dictate.

  • Detailed oriented.

  • Hearing and visual ability to observe and detect signs of emergency situations.

  • Familiarity with the surrounding area is a plus.



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Locations


Paradise Valley
Paradise Valley, AZ 85253
Santuary on Camelback Mountain
5700 E. McDonald Dr.
Paradise Valley, AZ 85253
Paradise Valley
Paradise Valley, AZ 85253
Santuary on Camelback Mountain