Job: Catering Captain

This posting has expired and is no longer available.

Job Description

  JOB SUMMARY                                                                                                                                                                                

This position contributes to Sanctuary on Camelback Mountain success by supervising the efforts of the catering service and set up staff while maintaining a focus on consistently providing a memorable experience for our guests, ensuring a successful event and repeat business. The Banquet captain is expected to be a leader in training, motivating and developing staff members; with a focus in living the Sanctuary Commitments and vision of Where Pride and Compassion Meet, critical to the success of this position as a Sanctuary community member.


JOB FUNCTIONS                                                                                                                            _____________                     


Note: the following duties and responsibilities are not all-inclusive

  • Supervise the set up of function rooms to include placement of linens, silver, china and glassware according to event order specifications.

  • Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.

  • Verbally communicate in a calm, courteous, and positive manner with all kitchen, service, beverage, convention services, and engineering staff, as well as, with the guest host to ensure timely execution of events, highest quality service, and adherence to all applicable regulations and resort standards.

  • Supervise the cleanup of function room, and ensure proper breakdown and storage of equipment.

  • Enter billing information into Delphi & Opera in order to generate a final guest check & bill.

  • Distribute event order sheets for each event to your servers.

  • Assist servers with the execution of events according to the BEO and highest quality Forbes standards.

  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

  • Train new banquet staff to include illustrating the proper techniques and etiquette for service.

  • Monitor staff performance, define performance requirements and partner with management to develop action plans for the achievement of goals.

  • Check your beo’s for staffing adjustments throughout the week.

  • Effectively resolve staff workplace issues through problem resolution and coaching.

  • Effectively coach and counsel, when appropriate, providing continued staff development.

  • Carry out supervisory responsibilities in accordance with organization policies and applicable law.

  • Perform additional duties as requested by the Director of Banquets.


JOB REQUIREMENTS                                                                                                                                                                 ______


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.

  • Knowledge of all applicable federal, state and local health and safety regulations.

  • Ability to grasp, lift/carry and/or transport up to 50 lbs.

  • Must be motivated and a self starter.  Take the initiative to identify and undertake projects.

  • Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. 

  • Be well organized, able to direct others and lead by example.

  • Strong attention to detail a must.

  • Ability to listen effectively, to speak and write English clearly.

  • Ability to identify, address and resolve conflict.

  • Promote excellent guest relations while living the Sanctuary Commitments.

  • At all times maintain the highest standards of professionalism, ethics, and a positive attitude toward all resort guests and fellow co-workers.


Become the most positive and enthusiastic person you know.


Learn to listen.


Sense of ownership; the difference between "have to" and "want to".


Communication is a key to success.


Treat everyone you meet like you want to be treated.




High  School Diploma or G.E.D. Equivalent


Current Food Handler’s  Card.


Related  Work Experience


Previous banquet  captain experience preferred.


Experience with  hospitality and customer service required.


Delphi & Opera  a plus.




Gracias por su interés en las oportunidades de empleo en Sanctuary on Camelback Mountain. Si usted necesita ayuda en aplicar a nuestras oportunidades, se puede contactar al departamento de recursos humanos.

Open Interview Hours
Our Human Resources team is available to discuss job opportunities and help you through the application process during our open interview hours. Please, join us on Mondays and Thursdays in the HR office to learn more about Sanctuary on Camelback Mountain.

Monday 10AM-Noon
Thursday 2PM-4PM

Tel: 480-607-2370
Correo electrónico:

Applicants have rights under Federal Employment Laws:

Family and Medical Leave Act (FMLA) | Equal Employment Opportunity (EEO) | Employee Polygraph Protection Act (EPPA)

Sanctuary on Camelback Mountain
5700 E McDonald Dr.
Paradise Valley, AZ. 85253