Banquet Server

This position contributes to Sanctuary’s success by enhancing the guests experience by providing service that is personable, courteous and professional manner, thus ensuring a positive dining experience; with a focus in our superior standards which displays a sense of pride in the Sanctuary Mission, Vision and Values.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

·        Be familiar with all standards of proper service etiquette and adhere to these standards throughout the guests' dining experience. 

·        Attend all scheduled staff meetings, pre-service meetings before events and supplemental training sessions.

·        Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.

·        Be familiar with emergency safety measures.

·        Set up catering room as instructed by the Banquet Captain and/or Banquet Director to include linen, service ware, and glassware.

·        Greet guests and respond to requests in a friendly, courteous, and timely manner.

·        Serve food and/or beverage in the order and to the expectation of the Banquet Captain and/or Banquet Director to ensure consistency throughout the event.

·        Promptly clear any dishes as guests complete each course and/or meal, or que from Captain.

·        Replenish beverages as necessary and check with guests for overall satisfaction.

·        Check side duty list for opening and closing duties.

·        Once function is complete, reset the catering room according to Captain’s specifications to ensure the readiness of the room for the following function.

·        Perform all assigned side work to include replenishing condiments and restocking the shelves with supplies.

·        Abide by all State, Federal and resort liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

·        Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

·        Perform any other duties as assigned by the Banquet Captain and/or Banquet Director. 

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must be extremely organized and able to expedite multiple responsibilities completely and accurately.
• Knowledge of appropriate table settings and service ware.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 50 lbs. through a crowded room on a continually throughout shift. 
• Good communication skills are essential.  Relay guest complaints/comments to supervisor.
• Must be motivated and a self starter.  Take the initiative to identify and undertake projects.
• Ability to lift moderate weights and remain on feet for prolonged period of time.
• Ability to carry loaded trays on slippery surfaces. 
• Strong attention to detail a must.
• Ability to handle hot plates and equipment.
• Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.  
• Ability to listen effectively, to speak and write English clearly.
• Has a sincere desire to provide professional guest service.