Job Description

Job Description - Located in Paradise Valley, AZ. Sanctuary Resort and Spa is now hiring an a Concierge to join our Front Office team.

 

JOB SUMMARY:
This position contributes to Sanctuary success by coordinating all guest service activities to ensure that guests get the most out of their stay and have a exceedingly wonderful experience at our resort; with a focus on our superior standards, which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence, critical to the success of this position.

 

JOB FUNCTIONS:
Note: the following duties and responsibilities are not all-inclusive
* Answer all questions pertaining to guest activities.
* Coordinate personal services with Resort Departments:
Airline reservation and transportation to and from airports.
Car rentals, sightseeing and individual tour services.
Provide knowledgeable information on daily in house activities.
Provide information on outside facilities; shopping and surrounding points of interest.
Show and sports event tickets.
Respond to inquiries with accurate information regarding directions to local attractions.
* Focus on the initial set up and organization of the Concierge Desk.
* Gather all necessary information, brochures and materials.
* Be prepared to answer guest questions and provide professional and knowledgeable advice on all recreational activities.
* Prepare guest activity schedules.
* Reserve and coordinate guest transportation, as required.
* Attend Front Office, Concierge and Resort Meetings, as required.
* Communicate with other departments to ensure all guest needs are met.
* Be fully aware of all emergency procedures.
* Act in a professional manner in all situations equally with guests as well as peers.
* Cooperate with and assist other members of Front Office staff, as applicable.
* Perform other related duties as requested by superiors.

 

JOB REQUIREMENTS:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 

* Good knowledge of our state and surrounding venues/restaurants/shops and entertainment.
* Have genuine care for the guests stay as to appropriately recommend places of interest.
* Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
* Computer experience needed.
* Good telephone voice and excellent/professional communication skills required.
* Attention to detail and an individual who is sales oriented.
* Ability to stand, walk and/or sit continuously to perform essential job functions.
* Requires extending arms, bending and stooping to reach materials.
* Hearing and visual ability to observe and detect signs of emergency situations

 

QUALIFICATIONS:
Education: High School Diploma/G.E.D. Equivalent
Related Work Experience: Minimum one year concierge experience.
Required Knowledge: Ability to listen effectively, to speak and write English clearly.

 


 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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