Director of IT
Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.
At Sanctuary, our people are at the heart of everything we do. Guided by our North Star Vision and Spirit of Service, we believe everyone has a place with us and is valued and understood. The soul of Sanctuary sets the stage for authentic connections and intentional experiences beyond imagination, instilling a sense of spiritual belonging for our guests and one another.
We bring our North Star to life by leading with service, respect, teamwork, integrity, trust, ownership, and a spirit of fun. We are committed to developing our team members, encouraging collaboration, and creating an inspiring hospitality environment where every interaction reflects the genuine care, personalized service, and meaningful connections that define the Sanctuary experience.
JOB SUMMARY
The Director of IT contributes to Sanctuary Camelback Mountain's success by leading the overall strategy, management, and execution of the resort's technology operations. As the primary technology leader, this role ensures all systems, infrastructure, cybersecurity measures, and support services operate efficiently, securely, and in alignment with the resort's operational goals.
Reporting to the Managing Director, the Director of IT serves as a trusted partner to leadership and team members by delivering innovative technology solutions, maintaining operational continuity, and supporting an exceptional guest and team member experience.
Guided by Sanctuary's North Star Vision and Values, this role leads with integrity, collaboration, and service excellence while fostering a culture where everyone feels valued, understood, and empowered.
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive.
Strategic IT Leadership
- Develop and execute the organization’s IT strategy, ensuring alignment with business goals.
- Advise the Managing Director on technology investments, risk management, and emerging IT trends.
- Ensure IT operations comply with industry standards, legal regulations, and internal policies.
IT Infrastructure & Systems Management
- Oversee and maintain all IT systems, including networks, servers, desktop and mobile devices, and cloud applications.
- Manage installation, configuration, and maintenance of hardware and software systems.
- Monitor IT system performance and ensure timely resolution of technical issues.
- Maintain accurate asset inventories and IT documentation.
Security & Compliance
- Implement and maintain robust cybersecurity measures, including network security, antivirus, data backup, and disaster recovery plans.
- Lead initiatives for Payment Card Industry (PCI), network security, and data privacy compliance.
- Identify vulnerabilities and proactively mitigate risks across all technology platforms.
End-User Support & Customer Service
- Serve as the primary point of contact for IT support across all departments.
- Provide troubleshooting and technical assistance for desktops, laptops, printers, software, networks, and mobile devices.
- Ensure high standards of service delivery, maintaining responsiveness and professionalism.
Project Management & Innovation
- Plan, implement, and oversee IT projects, including system upgrades, migrations, and new technology deployments.
- Evaluate and recommend emerging technologies to enhance efficiency and competitiveness.
- Manage external IT vendors and service providers as needed.
Team Collaboration & Communication
- Act as the liaison between technology and resort teams, translating technical concepts into business terms.
- Communicate IT initiatives, risks, and solutions clearly to non-technical team members and management.
- Maintain a positive, solution-focused approach when interacting with all staff and stakeholders.
- All other job duties as assigned by the Managing Director.
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Knowledge, Skills & Abilities
- Proven ability to manage all aspects of IT for an organization, including strategic planning, operations, and security.
- Strong interpersonal skills with a customer service orientation.
- Expertise in Windows operating systems, Microsoft Office Suite, and common IT infrastructure technologies.
- Knowledge of hotel property management and point-of-sale systems (e.g., Opera PMS, Micros POS) is a plus.
- Excellent verbal and written communication skills; able to convey technical information to non-technical audiences.
- Ability to work independently and make informed decisions with minimal supervision.
- Strong analytical, problem-solving, and project management skills.
Physical Demands
- Primarily an indoor role; may involve some lifting (up to 50 lbs), bending, or standing for equipment installation.
- Requires operation of computers, phones, and other office equipment.
- Must maintain professional appearance and adhere to occupational safety standards.
QUALIFICATIONS
Education
- Bachelor’s degree in IT, Computer Science, Business, or related field or equivalent relevant experience.
Related Work Experience
- Minimum of 5 years of progressive IT experience, including leadership of IT operations.
- Experience managing IT in a hospitality, resort, or multi-location environment is highly desirable.