Job Description

      
 

JOB FUNCTIONS                                                                                                                                                   ________ 

Note: the following duties and responsibilities are not all-inclusive                    

·        Responsible for the daily operations of the Security department.

·        Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

·        Assists in the development and implementation of emergency procedures and safety program.

·        Chair of the Safety Committee: responsible for monthly meetings, and resort wide communications.

·        Ensures and enforces compliance with all safety and security management guidelines and procedures.

·        Ensures periodic patrols of entire resort and parking areas.

·        Maintains required reports and documentation.

·        Deploys and instructs security staff to effectively monitor and protect resort assets.

·        Effectively schedule based on business demands and track employee time and attendance.   Monitors and manages the payroll function.

·        Carries out supervisory responsibilities in accordance with the organization’s policies/applicable law.

·        Provides reasonable care in securing guestrooms and guestroom areas.

·        Knows all cash handling procedures and makes recommendations for improved security controls.

·        Conducts investigation of all losses of resort assets and refers to proper management for disposition.

·        Effectively monitors and/or controls access to resort storage areas.

·        Ensures Security Officers maintain required first aid and CPR certifications.

·        Administers first aid, as needed, and provides means for obtaining necessary medical attention in a timely manner.

·        Completes proper documentation. Reports all employee accident and general liability incidents to appropriate management staff.

·        Participates in the annual department budgeting process as needed.

·        Observes service behaviors of employees and provides feedback to individuals and or managers; continuously strives to improve service performance.

·        Develops implements and maintains required OSHA programs and statistical data in accordance with state and federal standards.

·        Proactively develops and implements loss reduction programs.  

·        Measures trends through analysis of loss data.

·        Must be familiar with hotel law and local ordinances.

·        Develops and maintains a working relationship with local law enforcement authorities.

·        Effectively evaluates guest requests for additional security measures.

·        Effectively monitors/controls access to guest areas, employee work areas and parking areas.

JOB REQUIREMENTS                                                                                                                                                         

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

·        Ability to understand and follow written or verbal instructions.

·        Ability to effectively communicate verbally in English with strong communication skills (verbal, listening, writing) and consensus building skills

·        Effective decision making and influential skills

·        Strong problem-solving skills

·        Ability to acquire and maintain relationships (e.g., employees, guests, vendors, etc.)

·        Strong analytical and negotiation skills

·        Strong organization skills

·        Effective conflict management skills

·        Strong customer and employee relation skills

·        Effective training/facilitator skills 

·        Possess a valid driver’s license with a clean driving record

·        Performs additional duties as requested by the Resort Manager and General Manager.

·        Stand, sit, or walk for an extended period of time or for an entire work shift

·        Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

·        Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 lbs. without assistance.

 

QUALIFICATIONS                                                                                                                                 

Education

High School Diploma/G.E.D. Equivalent; Bachelor’s Degree preferred

First Aid and CPR certification

Alcohol Awareness Trainer certification preferred

Related Work Experience

Extensive experience with and knowledge of Loss Prevention operational procedures

Required Knowledge

Government regulations & safety standards (e.g., OSHA, EPA, ADA, CFC, NFPA)

Knowledge of emergency plans & safety and security guidelines

Basic legal expertise related to hotel issues

Knowledge of civil laws pertaining to hotels.

Understanding of "duty of care" principles


 
 

Application Instructions

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