Job Description

      
 

JOB SUMMARY

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Greets guests in a warm, friendly and sincere manner. Assist servers with the prompt delivery of alcoholic beverages & food items, while providing guests with a personable fine dining experience.


JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

    Be familiar with all standards of fine dining service etiquette and adhere to these standards.

    Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs.

    Assist servers with general service throughout the guest experience; provide prompt delivery of alcoholic beverages to guests & food items.

    Provide water service offerings, after guest have been seated, and replenish throughout service. Support the assigned server through the steps of service.

    Provide a warm welcome within 1 minute of guest arrival.

    Assist with removal of completed beverages and food courses from the table – reset as needed or if directed by server.

    Bus tables, patio seating, and bar area, ensure table maintenance and any additional directives given by assigned servers.

    Set up and stock service stations in Jade bar at the beginning and during service, follow side-work assignments, and closing duties.

    Clear and reset dirty tables quickly and quietly after guests depart within accordance to service standards set by the Restaurant Manager.

    Break down bus trays at dishwashing station; assist dishwashers when needed.

    Know table and position numbers and be able to fulfill role as food runner as assigned by the Manager.

    Assist cocktail servers to ensure that all tables in the bar and patio are set to standards.

    Work together with other server assistants to ensure optimum efficiency.

    Be familiar with emergency safety measures and health codes.

    Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

    Perform any other duties as assigned by the Restaurant General Manager and/or the Manager.


JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.

    Must be extremely organized; able to expedite multiple orders completely and correctly.

    Ability to service the Jade bar and patio without assistance during typical service demand.

    Good communication is essential. Relay guest complaints and comments to the Manager on duty immediately.

    Must be motivated and a self-starter. Take the initiative to identify and undertake projects.

    Ability to lift moderate weights up to but not in excess of 50lbs and remain on feet for prolonged period of time.

    Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces.

    Ability to handle hot plates and equipment.

    Strong attention to detail a must.

    Good communication essential. Relay guest complaints and comments to supervisor.

    Ability to listen effectively, to speak and write English clearly.

    Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.

    Ability to identify, address and resolve conflict.

    Maintain good safety habits and report unsafe or hazardous conditions to Security.

    Promote excellent guest relations while living the Sanctuary Commitments.


QUALIFICATIONS

EducationHigh School Diploma or G.E.D. Equivalent. Current Food Handler’s Card.

Related Work Experience: Prior experience 1-2years in restaurant or bar operations required. Experience with hospitality and customer service required.


 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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