Elements Beverage Runner

JOB SUMMARY

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Greets guests in a warm, friendly and sincere manner. Assist servers with the prompt delivery of alcoholic beverages & food items, while providing guests with a personable fine dining experience.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

•    Be familiar with all standards of fine dining service etiquette and adhere to these standards.

•    Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs.

•    Assist servers with general service throughout the guest experience; provide prompt delivery of alcoholic beverages to guests & food items.

•    Provide water service offerings, after guest have been seated, and replenish throughout service. Support the assigned server through the steps of service.

•    Provide a warm welcome within 1 minute of guest arrival.

•    Assist with removal of completed beverages and food courses from the table – reset as needed or if directed by server.

•    Bus tables, patio seating, and bar area, ensure table maintenance and any additional directives given by assigned servers.

•    Set up and stock service stations in Jade bar at the beginning and during service, follow side-work assignments, and closing duties.

•    Clear and reset dirty tables quickly and quietly after guests depart within accordance to service standards set by the Restaurant Manager.

•    Break down bus trays at dishwashing station; assist dishwashers when needed.

•    Know table and position numbers and be able to fulfill role as food runner as assigned by the Manager.

•    Assist cocktail servers to ensure that all tables in the bar and patio are set to standards.

•    Work together with other server assistants to ensure optimum efficiency.

•    Be familiar with emergency safety measures and health codes.

•    Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

•    Perform any other duties as assigned by the Restaurant General Manager and/or the Manager.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

•    Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.

•    Must be extremely organized; able to expedite multiple orders completely and correctly.

•    Ability to service the Jade bar and patio without assistance during typical service demand.

•    Good communication is essential. Relay guest complaints and comments to the Manager on duty immediately.

•    Must be motivated and a self-starter. Take the initiative to identify and undertake projects.

•    Ability to lift moderate weights up to but not in excess of 50lbs and remain on feet for prolonged period of time.

•    Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces.

•    Ability to handle hot plates and equipment.

•    Strong attention to detail a must.

•    Good communication essential. Relay guest complaints and comments to supervisor.

•    Ability to listen effectively, to speak and write English clearly.

•    Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.

•    Ability to identify, address and resolve conflict.

•    Maintain good safety habits and report unsafe or hazardous conditions to Security.

•    Promote excellent guest relations while living the Sanctuary Commitments.

QUALIFICATIONS

Education: High School Diploma or G.E.D. Equivalent. Current Food Handler’s Card.

Related Work Experience: Prior experience 1-2years in restaurant or bar operations required. Experience with hospitality and customer service required.