Job Description


This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a warm, friendly and sincere manner. Assist servers in providing guests with a personable fine dining experience; with a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well.

Note: the following duties and responsibilities are not all-inclusive 

  • Be familiar with all standards of fine dining service etiquette and adhere to these standards. 
  • Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs. 
  • Assist servers with general service throughout the guest experience; provide water service offerings, after guest have been seated, and replenish throughout service. Support the assigned server through the steps of service. 
  • Provide bread service. 
  • Assist with removal of completed courses from the table – reset as needed or if directed by server. 
  • Bus table and area, table maintenance and any additional directives given by assigned server. 
  • Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and closing duties. 
  • Clear and reset dirty tables quickly and quietly after guests depart wit accordance to service standards set by Restaurant Manager. 
  • Break down bus trays at dishwashing station; assist dishwashers when needed. 
  • Know table and position numbers, and be able to fulfill role as food runner when scheduled. 
  • Assist servers to ensure that all tables in dining room are set to standards. 
  • Work together with other server assistants to ensure optimum efficiency. 
  • Be familiar with emergency safety measures and health codes. 
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management. 
  • Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager. 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. 

  • Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set fourth in the Employee Handbook. 
  • Must be extremely organized; able to expedite multiple orders completely and correctly. 
  • Ability to service a twelve-table station without assistance during typical service demand. 
  • Strong working knowledge of the micros ordering system and other check processing procedures for dining room service. 
  • Good communication is essential. Relay guest complaints and comments to supervisor immediately. 
  • Must be motivated and a self-starter. Take the initiative to identify and undertake projects. 
  • Ability to lift moderate weights up to but not in excess of 50lbs, and remain on feet for prolonged period of time. 
  • Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces. 
  • Ability to handle hot plates and equipment. 
  • Strong attention to detail a must. 
  • Good communication essential. Relay guest complaints and comments to supervisor. 
  • Ability to listen effectively, to speak and write English clearly. 
  • Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. 
  • Ability to identify, address and resolve conflict. 
  • Maintain good safety habits and report unsafe or hazardous conditions to Security. 
  • Promote excellent guest relations while living the Sanctuary Commitments. 

High School Diploma or G.E.D. Equivalent
Current Food Handler’s Card.
Related Work Experience
Prior experience 1-2years in restaurant operations required.
Experience with hospitality and customer service required. 


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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