Front Desk Agent
Located in Paradise Valley, Arizona; Sanctuary is now hiring a Guest Services Agent.
The guest service agent position contributes to Sanctuary success by greeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to exceed our superior standards; with a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- 401K Retirement Benefit Plan
- Free shift meals
- Hotel, restaurant & spa discounts
- Paid Vacation for Fulltime employees
- Paid Sick Time for all employees
•Greet guests immediately with a friendly and sincere welcome using a clear and positive voice.
•Listen carefully to requests to ensure understanding; respond with appropriate action and provide accurate information such as outlet hours and local attractions.
•Complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
•Prepare reports daily and distributes to all necessary departments.
•Run back-up reports and keep all reports up to date.
•Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment.
•Close guest accounts at time of check out and ascertain satisfaction. In the even of dissatisfaction, research and attempt to resolve the problem within the established guidelines, may include turning problem over to supervisor.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
•Solid interpersonal skills and positive attitude is a must.
•Computer experience needed, preferably with Opera PMS.
•Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
•Ability to stand continuously to perform essential job functions.
•Clear, articulate telephone voice and excellent/professional communication skills required
•Ability to listen effectively, to speak and write English clearly.
•Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
•Will be cross-trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational ends dictate.
•Hearing and visual ability to observe and detect signs of emergency situations.
High School Diploma/G.E.D. Equivalent
Related Work Experience
Hotel/resort reservation or front desk experience preferred.
Computer experience needed, preferably with Opera PMS.