Job Description


About the Opportunity

The guest service agent position contributes to Sanctuary success by greeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to exceed our superior standards.

About Us

Sanctuary Camelback Mountain, A Gurney’s Resort and Spa is a luxury boutique hideaway with dramatic mountain and spa casitas offering spectacular views of Paradise Valley. Sanctuary Spa, an intimate retreat, offers Asian-inspired treatments along with a relaxing meditation garden, movement studio and fitness center. Elements restaurant features farm-fresh cuisine with Asian accents while jade bar is known for its extensive wine list. Along with Scottsdale shopping and golf, guests enjoy the infinity pool, tennis and hiking in the shadows of Camelback Mountain. 

For more information, please visit our website at

Enjoy Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & Disability Insurance
  • 401K Retirement Benefit Plan
  • Free shift meals
  • Hotel, restaurant & spa discounts
  • Paid Vacation 
  • Paid PTO 

•Greet guests immediately with a friendly and sincere welcome using a clear and positive voice.
•Listen carefully to requests to ensure understanding; respond with appropriate action and provide accurate information such as outlet hours and local attractions.
•Complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
•Prepare reports daily and distributes to all necessary departments.
•Run back-up reports and keep all reports up to date.
•Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment.
•Close guest accounts at time of check out and ascertain satisfaction. In the even of dissatisfaction, research and attempt to resolve the problem within the established guidelines, may include turning problem over to supervisor.

About You
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

•Solid interpersonal skills and positive attitude is a must.
•Computer experience needed, preferably with Opera PMS.
•Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
•Ability to stand continuously to perform essential job functions.
•Clear, articulate telephone voice and excellent/professional communication skills required
•Ability to listen effectively, to speak and write English clearly.
•Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
•Will be cross-trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational ends dictate.
•Hearing and visual ability to observe and detect signs of emergency situations.


High School Diploma/G.E.D. Equivalent 
Related Work Experience
Hotel/resort reservation or front desk experience preferred. 
Computer experience needed, preferably with Opera PMS. 


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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