Job Description


This position contributes to Sanctuary success by assisting with the direction and coordination of Housekeeping operations to ensure a high level of efficiency and effectiveness all the while achieving the highest quality of cleanliness and guest satisfaction. A focus on living the Sanctuary Commitments and our promise of Care Enough to do it well are also critical to the success of this position as a heart of the house community member. 


Note: the following duties and responsibilities are not all-inclusive 

  • Check all vacant/ ”due in”/ ”check out” rooms, as necessary. 
  • Conduct weekly documented walk through and record housekeeping and maintenance improvement need, such as checking: 
  • All fixtures are properly functioning (bulbs, phones, A/C, plumbing etc.). 
  • Ensuring that all amenities are placed in the proper areas. 
  • Conduct daily inspections of rooms to assure cleanliness and safety. 
  • Assist in assuring staffing and payroll controls conforming to productivity standards. 
  • Communicate and coordinate housekeeping work with related departments. 
  • Maintain neat and orderly storerooms. 
  • Responsible for care and maintenance of all equipment. Complete work orders for maintenance and turn in copy to Director of Housekeeping. 
  • Assist in preparation of monthly and/or quarterly inventories. 
  • Perform duties of Executive Housekeeper or Housekeeping Manager in his/her absence. Perform reasonable additional duties as requested by the Executive Housekeeper or Housekeeping Manager. Conduct any reports that are needed. 
  • Handle, store, and label all hazardous substances safely. If any incidents occur during the handling of hazardous substances report immediately and refer to the information in the Safety Data Sheet. 
  • Conduct 100 point inspection of rooms - ensure that constructive feedback is provided to each employee. 
  • Perform any other tasks as assigned by the Housekeeping Director. 


  • Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity. 
  • Carry out supervisory responsibilities in accordance with organization policies and applicable law. 
  • Develop individuals for future advancement. 
  • Supervise and train employees to provide a well maintained and clean resort. 
  •   Set up rotational and special cleaning projects and supervise completion. 
  • Prepare weekly schedules, and update job descriptions as required. 
  • Assist in performing necessary supervisory functions to effectively manage personnel. 


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: 


  • Ability to perform tasks while consistently bending, stooping, kneeling or standing 
  • Ability to stand, sit, kneel constantly to handle demands of quality guest service 
  • Ability to move and work throughout the property for the duration of the shift. 
  •   Ability to work in extreme hot, cold and wet conditions. 


  • Ability to maintain a pleasant disposition and work smoothly in high stress work environment. 
  • Have solid interpersonal skills, a positive attitude, and detail oriented. 
  • Adhere to uniform, personal hygiene and appearance standards at all times. 
  • Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers. 
  • Maintain good safety habits. Report unsafe or hazardous conditions to your manager. 
  • Promote excellent guest relations while living the Sanctuary Commitments, Vision, Mission and Position. 
  • Practice teamwork and effective communication with manager/supervisor/co-workers. 
  • At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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