In Room Dining Server

JOB SUMMARY 

This position contributes to Sanctuary’s success by assembling orders, delivering and serving food and beverages to our guests in a personable, courteous and professional manner. 

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Be thoroughly familiar with the menus, wine list, ingredients and preparation for each dish.
• Ensure that all food plates are transported in a hot box. 
• Thorough knowledge of the room layout and the property. Knowledgeable about the resort and its amenities such as Spa and other Food and Beverage Outlets. 
• Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest’s room. 
• Fulfill all functions as required by accounting. 
• Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items. 
• Familiar with room service order taker’s duties, and fill that position when needed. 
• Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest’s dining experience. 
• Be aware of all liquor laws as well as company and department policies regarding consumption. Relay guest complaints or comments to supervisor. 
• Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation 
• Keep work area and equipment clean and organized at all times. 
• Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately. 
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management. 
• Assist in any guest service need that may arise, this is to include ice deliveries, amenity bar items, food delivery to alternate property locations and any other F&B service delivery need. 
• Perform any other duties as assigned by F&B Manager and/or Supervisor. 

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must be extremely organized; able to expedite multiple orders completely and correctly. Work well with food and beverage teammates and supporting departments. Must be motivated and a self starter. Take the initiative to identify and undertake projects. 
• Must be in good physical condition; able to drive a golf cart, and lift and quickly transport heavy trays and hot boxes up to 60 lbs.
• Able to work outdoors in inclement weather when necessary. Able to carry loaded trays on slippery surfaces. Able to handle hot plates and equipment. 
• Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests. Strong attention to detail a must 
• Ability to listen effectively, to speak and write English clearly. 
• Knowledgeable regarding food, beverage and room service techniques. Take pride in work. 
• Has a sincere desire to provide the utmost in guest service.

QUALIFICATIONS