Job Description


JOB SUMMARY                                                                                                                                                                              

This position contributes to Sanctuary success by promoting, prospecting and selling Sanctuary through personal sales calls, written correspondence, telemarking, site inspections and local and regional prospecting/generating and maximizing revenue.  A focus on living the Sanctuary Commitments and our vision of Where Pride and Compassion Meet are also critical to the success of this position as a Sanctuary community member.

JOB FUNCTIONS                                                                                                                                                                            

Note: the following duties and responsibilities are not all-inclusive

  • Responsible for achieving quarterly revenue goal and annual rooms budget.
  • Perform exceptional communication skills throughout all functions of the position.
  • Perform daily phone solicitation of leads.
  • Conduct site inspections with prospective clients.
  • Promote, prospect and sell Sanctuary through personal sales calls, written correspondence, telemarking, site inspections and local/regional prospecting, generating, and maximizing revenue.
  • Research availability for clients on a daily basis.
  • Prepare proposals and negotiate contracts to bring maximum room and food & beverage incremental revenues to the resort.
  • Prepare and update quarterly tactical plan for market segment to maximize revenue opportunities.
  • Works collaboratively with off-property sales channels to ensure the property needs are being met and sales efforts are complementary, not duplicative.
  • Participates in sales calls with sales team to acquire new business and/or close on business.
  • Empowers staff by displaying leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Executes and supports Sanctuary service standards and resort’s brand standards. 
  • Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
  • Serves the guest by understanding their needs, recommending appropriate features and services that best meet their needs and exceed their expectations, while building loyalty to Sanctuary.
  • Perform additional duties as requested by the Director of Sales and Marketing.

JOB REQUIREMENTS                                                                                                                                                 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must be well organized.
  • Ability to handle multiple priorities and achieve closing a sale.
  • Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
  • Ability to identify, address and resolve conflict.
  • Ability to stand, walk and/or sit continuously to perform essential job functions.
  • Excellent telephone etiquette and excellent/professional communication skills required.
  • Ability to listen effectively, to speak and write English clearly.
  • Requires extending arms, bending and stooping to reach materials in drawers or on shelves.
  • Adhere to attire, personal hygiene and appearance standards at all times.
  • Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers. 
  • Maintain good safety habits and report unsafe or hazardous conditions to your manager.
  • Promote excellent guest relations while living the Sanctuary Commitments.
  • Maintain a high level of work quality and quantity per resort standards. 
  • Practice teamwork and effective communication with manager/supervisor/co-workers. 
  • Always maintain high standards of professionalism, ethics, and a positive attitude towards all.
  • Attend all meetings and training as scheduled by department manager.
  • Always report to your manager/supervisor when leaving your work area for meal or break.




High School Diploma/G.E.D. Equivalent

2-year or 4 degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

Related Work Experience

Must have a minimum of 5 years Resort Sales experience.

Required Knowledge

Excellent English verbal, written, and communication skills. 

Proficient in computers Microsoft Word, Excel, PowerPoint and Outlook.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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