Overnight Doorperson

JOB SUMMARY

This position contributes to Sanctuary success by maintaining a secure environment for all guests and homeowners with respect to traffic entering the Main Resort entrance. In addition, you must be active in facilitating and organizing Bell/Valet staff and directing them based on activities at hand.

JOB FUNCTIONS 

Note: the following duties and responsibilities are not all-inclusive

• Be visible to all guests 24 hours a day, maintain coverage at the bell stand at all times. 
• Assist Bell/Valet staff in managing the front entry drive. 
• Distribute visitor passes for all arriving guests and visitors. 
• Direct guests/visitors to their correct destination.
• Maintain and distribute staff keys with emphasis on ensuring all keys are accounted for. 
• Answer telephone within three rings. 
• Ensure that guests arriving after mid-night are assisted accordingly. 
• Knowledge of the property/amenities/hours of operation.
• May be required to open public areas for guest use as/when required, i.e.: business center.  
• Assist Bell/Valet staff with the expediting of guest/staff requests, maintaining department logs i.e.: activity log, laundry log, package log, etc.   
• Promote communication between employees, Bell Captain, Front Office Manager, and other departments to ensure well prepared staff.
• Ensure timely delivery/receipt of guest and Casa owner’s mail and/or parcels. 
• Communicate with other departments to ensure guest needs/requests are met in a timely manner.
• Be fully aware of department emergency procedures and act when necessary. 
• Perform other duties requested by Bell Captain.
• Act in a professional manner in all situations equally with guests and peers. 
• Ensure that all stored items are tagged and labeled to ensure proper distribution of said items. 
• Identify and clarify all incoming traffic for resort and Casa owners. 
• Ensure Bell/Valet staffs have completed tasks in a timely and efficient manner.  
• Maintain organization at the bell stand
• In the absence of a supervisor, attend morning Front Office meeting and distribute applicable information to staff.

JOB REQUIREMENTS      

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must be able to stand 8-10 hours per day.
• Ability to grasp, lift, carry or move packages/boxes/luggage of 100 lbs or more continuously.
• Ability to stand, walk and/or sit continuously to perform essential job functions throughout shift.
• Must be agile enough to enter and exit cars and carts easily and quickly.
• Must possess a valid driver’s license with a good driving record.
• Knowledge of surrounding area.
• Be well organized, able to direct others and lead by example.
• Adhere to uniform, personal hygiene and appearance standards at all times.
• Should exhibit a pleasant disposition and the ability to function smoothly under pressure.
• Must be capable of working in a fast-paced environment both independently and with others.
• Have solid interpersonal skills, be detail oriented, motivated and have a positive demeanor.  
• Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers. 
• Maintain good safety habits and report unsafe or hazardous conditions to your manager.
• Promote excellent guest relations while living the Sanctuary Mission, Vision, and Values.
• Practice teamwork and effective communication with manager/supervisor/co-workers. 
• At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers.
• Executes emergency procedures in accordance with hotel standards
• Must be able to work flexible hours to include all shifts, weekends and holidays

QUALIFICATIONS