Job Description

 

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Greet guests in a warm, friendly and sincere manner. Assist servers in providing guests with a personable fine dining experience; with a focus on living the Sanctuary Commitments and our Promise of Care Enough to do it well.

 

 

JOB FUNCTIONS 

 

Note: the following duties and responsibilities are not all-inclusive 

 

? Be familiar with all standards of fine dining service etiquette and adhere to these standards.

 

? Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs.

 

? Assist servers with general service throughout the guest experience; provide water service offerings, after guest have been seated, and replenish throughout service. Support the assigned server through the steps of service.

 

? Provide bread service.

 

? Assist with removal of completed courses from the table - reset as needed or if directed by server.

 

? Bus table and area, table maintenance and any additional directives given by assigned server.

 

? Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and closing duties.

 

? Clear and reset dirty tables quickly and quietly after guests depart wit accordance to service standards set by Restaurant Manager.

 

? Break down bus trays at dishwashing station; assist dishwashers when needed.

 

? Know table and position numbers, and be able to fulfill role as food runner when scheduled.

 

? Assist servers to ensure that all tables in dining room are set to standards.

 

? Work together with other server assistants to ensure optimum efficiency.

 

? Be familiar with emergency safety measures and health codes.

 

? Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

 

? Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.

 

 

JOB REQUIREMENTS 

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 

? Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set fourth in the Employee Handbook.

 

? Must be extremely organized; able to expedite multiple orders completely and correctly.

 

? Ability to service a twelve-table station without assistance during typical service demand. 

 

? Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.

 

? Good communication is essential. Relay guest complaints and comments to supervisor immediately.

 

? Must be motivated and a self-starter. Take the initiative to identify and undertake projects.

 

? Ability to lift moderate weights up to but not in excess of 50lbs, and remain on feet for prolonged period of time.

 

? Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces. 

 

? Ability to handle hot plates and equipment.

 

? Strong attention to detail a must.

 

? Good communication essential. Relay guest complaints and comments to supervisor.

 

? Ability to listen effectively, to speak and write English clearly.

 

? Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.  

 

? Ability to identify, address and resolve conflict.

 

? Maintain good safety habits and report unsafe or hazardous conditions to Security.

 

? Promote excellent guest relations while living the Sanctuary Commitments.

 

 

QUALIFICATIONS  

 

Education

 

High School Diploma or G.E.D. Equivalent

 

Current Food Handler’s Card.

 

 

Related Work Experience

 

Prior experience 1-2years in restaurant operations required.

 

Experience with hospitality and customer service required.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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