Pool Attendant

JOB SUMMARY

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Assist servers in serving food to guests in a personable, courteous and professional manner with a focus in our superior standard, care enough to do it well, in the Sanctuary Commitments and Sanctuary Standards of Excellence.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

•    Be familiar with all standards of proper service etiquette and adhere to these standards throughout our guests dining experience.

•    Know all menu items including ingredients, preparation, required condiments and specific service.

•    Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.

•    Knowledge of resort dining room (elements/jade) hours of operation.

•    Obtain necessary service ware items from the kitchen at the beginning of shift.

•    Request and stock towels and paper products as needed. 

•    Return all dirty service ware to dishwasher at end of shift, and towels to housekeeping.

•    Provide prompt, friendly towel misting and water service to all guests.

•    Assist in the preparation of drinks, when needed, and garnish to standard recipes.

•    Move umbrellas and lounge chairs at the request of guests.

•    Ensure all pool tables and chairs are clean and orderly throughout the service period.

•    Pick up litter around service and guest area when necessary.

•    After guests have departed, remove dirty dishware, wipe and reset tables.

•    Check side duty list for opening and closing procedures.

•    Be familiar with emergency safety measures.

•    Attend all scheduled staff meetings and supplemental training sessions.

•    Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.

•    Perform additional duties as requested by the Pool Manager.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

•    Ability to professionally service guests’ poolside without assistance during typical service demand.

•    Ability to lift moderate weights and remain on feet for a prolonged period of time.

•    Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand -- cocktail tray could weigh up to 30 lbs.

•    Ability to carry food and beverages up and down stairs safely and professionally.

•    A sincere desire to provide the utmost in guest service.

•    Neat appearance.

•    Solid interpersonal and communication skills; strong attention to detail a must

•    Pleasant personality to effectively deal with guests who may be upset or displeased.

•    Ability to quickly deliver quality product while under pressure.

•    Must be able to bend down repeatedly.

•    Possess excellent leadership, communication and interpersonal skills.

•    Consistently maintain a high level of work quality and quantity per resort standards.

•    Ability to identify, address and resolve conflict.

•    Ability to work under extreme weather conditions; wet, dry, cold, hot.

•    Maintain good safety habits and report unsafe or hazardous conditions to Security.

•    Promote excellent guest relations while living the Sanctuary Commitments.

•    Ability to listen effectively, to speak and write English clearly. 

QUALIFICATIONS

Education: High School Diploma or G.E.D. Equivalent. Current Food Handler’s Card.

Related Work Experience:Previous food and beverage experience required. Experience with hospitality and customer service required.