Job Description

      
 

JOB SUMMARY

This position contributes to Sanctuary on Camelback Mountain success by serving as a Pool Manager of the Infinity Pool staff while maintaining a focus on providing a memorable experience for our guests and resort members. The Pool Manager is expected to be a leader responsible for payroll, scheduling, interviewing, training, and developing pool staff members while maintaining a high level of guest service. Additionally, the position will ensure the safety and comfort of our guests and employees.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

  • Responsible for the daily operations of the pool.
  • Effectively coach and counsel (when appropriate) providing continued staff development
  • Effectively resolve staff workplace issues through problem resolution 
  • Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
  • Maintain a positive work atmosphere but acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management. 
  • Monitor towel pickup procedures and the overall cleanliness of the pool.
  • Ensure pool deck and pool bar areas are clean and organized, and all equipment is functioning properly; report any problems to the engineering department immediately via HotSOS.
  • Supervise all food and beverage orders to ensure they are prepared to standard recipes.
  • Maintain inventories and control costs. Perform monthly inventory and reconcile with purchases to confirm accurate usage. 
  • Familiar with Maricopa County Health Code and responsible for the compliance of the pool bar. 
  • Strong working knowledge of Micros point of sale system, payroll gratuity sheets, ADP, and all accounting procedures.
  • Familiarity with all positions within your area and be willing and able to fill those positions when needed.
  • Attend weekly F&B and Staff meetings and inform the team of upcoming events.
  • Coordinate seasonal hours of operation. Communicate changes in an efficient and timely manner.
  • Ability to work outdoors in inclement weather when necessary.
  • Self-motivated, organized, fast, and even-tempered.
  • Strong attention to detail is a must. 
  • Consistently maintain a high level of work quality and quantity per resort standards while under pressure.
  • Perform additional duties as requested by Director of Outlets.

JOB REQUIREMENTS     

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Pleasant personality to effectively deal with guest questions and service.
  • Ability to identify, address and resolve conflict.
  • Knowledgeable regarding food, beverage and pool service standards.
  • Be aware of all liquor laws as well as company and departmental policies regarding consumption.
  • Ability to stand for 8 hours , and or walk continuously to perform essential job functions throughout shift under extreme weather conditions, when necessary.
  • Ability to grasp, lift and/or carry or otherwise move packages, and boxes of 40 lbs.
  • Ability to visually see and recognize to be able to report safety hazards.
  • Ability to effectively communicate verbally in English.
  • Ability to maintain a pleasant disposition and work smoothly in high stress/pressure work environment.   Solid interpersonal skills and positive attitude. Strong attention to detail a must.
  • Proficient in Microsoft applications such as Word, Excel, Outlook.
  • Be well organized, able to direct others and lead by example.
  • Promote excellent guest relations while living the Sanctuary Commitments.
  • Practice teamwork and effective communication with managers and staff.
  • At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers. 

QUALIFICATIONS

Education

High School Diploma or G.E.D. Equivalent.

Current Food Handler’s Card.

Related Work Experience

Previous food and beverage experience required.

Minimum two to three years F&B Manager experience required.

Experience with hospitality and customer service required.

 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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