Pool Server

JOB SUMMARY

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team. Serve cocktails and food to guests in a personable, courteous and professional manner with a focus on living the Sanctuary Mission, Values, and Vision.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Be thoroughly familiar with all standards of proper service and phone etiquette and adhere to these standards throughout guests' dining experience. 
• Stock all necessary food and non-food items.
• Complete requisition for all required paper goods, beverage supplies and perishable items.
• Offer misting service, towels and ice water to guests.
• Greet guest and take beverage order.
• Service items from a limited menu.
• Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
• Know all spirited beverages available including ingredients, garnish and specific service. Prepare drinks according to the set standards. 
• Know all menu items including ingredients, preparation, required condiments and specific service.
• Check side duty list for opening and closing duties.
• Relay guest complaints and comments to supervisor.
• Check cleanliness and orderliness throughout the day, bus, wipe tables and straighten chairs.
• Responsible and accountable for all unsigned checks and will report these to the manager.
• Pick up litter around service and guest area when necessary.
• Obtain completed check from micros, present to the guest and finalize the check in system according to method of settlement.
• After guests have departed, remove dirty dishware, wipe and reset table.
• Professionally service guests’ poolside without assistance during typical service demand.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Be familiar with emergency safety measures.
• Determine gratuity distribution according to set department standards.
• Attend all scheduled staff meetings and supplemental training sessions.
• Perform any other duties as assigned by the F&B Manager and/or Director of Outlets.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Strong working knowledge of micros ordering system and other check processing procedures.
• Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand -- cocktail tray could weigh up to 30 lbs.
• Ability to lift moderate weights and remain on feet for a prolonged period of time.
• Ability to carry food and beverages up and down stairs safely and professionally.
• A sincere desire to provide the utmost in guest service.
• Ability to listen effectively, to speak and write English clearly.     
• Must work well under a high stress/pressure environment.
• Self-motivated, organized, fast and even-tempered.
• Strong attention to detail a must.
• Pleasant personality to effectively deal with guests who may be upset or displeased.
• Ability to quickly deliver quality product while under pressure.
• Must be able to bend down repeatedly.
• Possess excellent leadership, communication and interpersonal skills.
• Consistently maintain a high level of work quality and quantity per resort standards.
• Ability to identify, address and resolve conflict.
• Ability to work under extreme weather conditions; wet, dry, cold, hot.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.
• Promote excellent guest relations while living the Sanctuary Values.

QUALIFICATIONS