Reservations Agent

JOB SUMMARY

This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which displays a sense of pride in the Sanctuary Mission, Vision and Values.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive.

• Ensures reservation calls are answered in a professional and timely manner.

• Maximizes every opportunity to increase conversion by closing the sale.

• Follows through on reservation calls with confirmations letters and brochure requests.

• Promotes seasonal packages and promotions.

• Applies NAVIS reservation sales concepts and strategies to maintain compliance of lead management.

• Accurately tracks reservation calls utilizing NAVIS call center software and daily phone sheets.

• Ensures reservation details including special requests are accurately entered into the property management system.

• Maintains accurate and updated guest profile information.

• Works closely with various departments to maximize guest satisfaction.

• Applies knowledge of resort product, services, and facilities.

• Adheres to strict communication standards at all times due to constant phone contact.

• Performs additional duties as requested by the management team.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Good telephone voice and excellent/professional communication skills required.

• Ability to maintain a pleasant disposition and work efficiently in a high stress work environment.

• Must be an individual who is detailed and sales oriented.

• Will be cross trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational needs dictate.

• Solid interpersonal skills and a positive attitude is a must.

• Due to constant phone contact must have good hearing/speaking ability to respond to guest needs quickly.

QUALIFICATIONS