This position contributes to Sanctuary’s success by assisting the elements General Manager in the supervision of all food and beverage operations at elements Restaurant in order to ensure the highest quality standards are met for food, service, cleanliness, and marketing of all operations with focus on living the Sanctuary Commitments and vision of Where Pride and Compassion Meet, critical to the success of this position as a Sanctuary community member.
- Coordinate with the culinary department to implement new menus and seasonal promotions, such as holidays and special event promotions.
- Maintain inventory and pars, for the restaurant and outlets, ensuring appropriate levels of linen, glassware, silverware, china, condiments, are delivered and stored. Communicate any ordering needs to General Manager.
- Work with Executive Chef and culinary staff to ensure standards of product presentation and service are being maintained.
- Taste ‘new menu’ rollout food and beverage products for consistency, ensure staff knowledge, and develop culinary testing to ensure fluent knowledge.
- Check that all equipment is in working order, communicate any dysfunctions.
- Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests at all times.
- Respond to guest inquiries and coordinate special arrangements and requests in F&B outlets.
- Interact with customers to determine needs, satisfaction and resolve conflicts, be a proactive participant in guest recovery.
- Assist line employees in coordinating services from support departments, such as maintaining adequate stock of linen.
- Visit and observe competitive resort and restaurant operations to keep abreast of marketing techniques and promotions.
- Perform duties of the elements General Manager when necessary to ensure proper management coverage is maintained.
- Perform and support line employees job functions, under high volume and emergency situations.
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Perform additional duties as requested by the elements General Manager.
- Carry out supervisory responsibilities in accordance with organization policies and applicable law.
- Exhibit control of all shifts; monitor standards, cleanliness and team performance relative to timing and accuracy with the goal of total guest satisfaction.
- Motivate staff, build morale and practice succession planning.
- Hire, train, motivate and schedule staff in accordance with business needs, productivity and service standards. Train restaurant staff in service of fine cuisine.
- Conduct coaching and counseling when necessary; write and present associate annual reviews per the direction and support of the General Manager.
- Train staff to recognize resort packages sold and how to ring these using micros system.
- Embrace and practice all the resort’s standards.
- Interview, fill out personnel action forms, performance reviews, coaching and counseling forms.
- Schedule staff accordingly to ensure proper coverage and timely service.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Must have good wine knowledge.
- Knowledgeable regarding food, beverage and room service techniques.
- Strong working knowledge of Micros point of sale system, gratuity sheets, employee time edits programs, Opentable, Excel and cashier close-outs.
- Have familiarity with all positions in restaurant; be able and willing to fill positions, when needed.
- Ability to lift and quickly transport heavy trays up to 60 lbs. on slippery surfaces.
- Ability to listen effectively, to speak and write English clearly.
- Self-motivated, organized, fast and even-tempered. Strong attention to detail a must.
- Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.
- Ability to quickly deliver quality product while under pressure.
- Requires extending arms, bending and stooping to reach materials.
- Possess excellent leadership, communication and interpersonal skills.
- Ability to identify, address and resolve conflict.