Server Assistant

JOB SUMMARY                                                                                                                                                                 

This position contributes to Sanctuary’s success by working within the framework of a quality Food and Beverage service team.   Greet guests in a warm, friendly and sincere manner.  Assist servers in providing guests with a personable fine dining experience.

JOB FUNCTIONS 

Note: the following duties and responsibilities are not all-inclusive

• Be familiar with all standards of fine dining service etiquette and adhere to these standards.
• Attend all scheduled staff meetings, and pre-shifts, supplemental training sessions and menu roll outs.
• Assist servers with general service throughout the guest experience; provide water service offerings, after guest have been seated, and replenish throughout service.  Support the assigned server through the steps of service.
• Provide bread service.
• Assist with removal of completed courses from the table – reset as needed or if directed by server.
• Bus table and area, table maintenance and any additional directives given by assigned server.
• Set up and stock service stations in kitchen and dining room at the beginning and during service, follow side-work assignments, and closing duties.
• Clear and reset dirty tables quickly and quietly after guests depart wit accordance to service standards set by Restaurant Manager.
• Break down bus trays at dishwashing station; assist dishwashers when needed.
• Know table and position numbers and be able to fulfill role as food runner when scheduled.
• Assist servers to ensure that all tables in dining room are set to standards.
• Work together with other server assistants to ensure optimum efficiency.
• Be familiar with emergency safety measures and health codes.
• Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
• Perform any other duties as assigned by the Restaurant Manager and/or the Assistant Manager.

JOB REQUIREMENTS                                                                                                                                                                      

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Due to constant public contact, grooming is a factor of the utmost importance and must adhere to appearance code guidelines as set forth in the Employee Handbook.
• Must be extremely organized; able to expedite multiple orders completely and correctly.
• Ability to service a twelve-table station without assistance during typical service demand. 
• Strong working knowledge of the micros ordering system and other check processing procedures for dining room service.
• Good communication is essential.  Relay guest complaints and comments to supervisor immediately.
• Must be motivated and a self-starter.  Take the initiative to identify and undertake projects.
• Ability to lift moderate weights up to but not in excess of 50lbs and remain on feet for prolonged period of time.
• Ability to work outdoors in inclement weather when necessary. Ability to carry loaded trays on slippery surfaces. 
• Ability to handle hot plates and equipment.
• Strong attention to detail a must.
• Good communication essential.  Relay guest complaints and comments to supervisor.
• Ability to listen effectively, to speak and write English clearly.
• Pleasant personality to effectively deal with guests during stressful service; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees.  
• Ability to identify, address and resolve conflict.
• Maintain good safety habits and report unsafe or hazardous conditions to Security.
•   Promote excellent guest relations while living the Sanctuary Commitments.

QUALIFICATIONS