Service Provider (Massage Therapist)

JOB SUMMARY

This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. This position also ensures the safety and comfort of guests, members and employees; with a focus on living the Sanctuary Mission, Vision, and Values.

JOB FUNCTIONS

 Note: the following duties and responsibilities are not all-inclusive

• Promote a warm, relaxed feeling for members and guests and anticipate their needs.  
• Personalize each body treatment to accommodate the individual needs of our guests.  Interact appropriately with guest and members in conversation or simply presence.
• Must use member and guest name recognition.
• Follow established protocol to provide consistent, excellent service.
• Must arrive at least 15 minutes prior to the start of shift to prepare.
• Be extremely knowledgeable and able to accurately describe and sell services and products offered at The Sanctuary Spa.   Educate guests on resort activities and facilities.
• Provide product prescription sheet for all body treatments.
• Maintain cleanliness, organization and restocking of your treatment room.  This includes workstation, the storage area, and other areas in guest view.  Assist in helping with cleanliness throughout The Sanctuary Spa.
• Perform opening and closing responsibilities noted on massage therapist/room checklist.
• Maintain excellent communication between activity in the treatment rooms and receptionists.  Provide accurate information to the receptionists regarding type and length of treatment provided to guests. 
• Constantly review bookings for the day checking for booking errors, double bookings, special requests, etc.
• Assist members and resort guests with rescheduling or canceling as requested.
• Must successfully complete training in all Sanctuary Spa body treatments within first 90 days.
• Provide assistance when necessary throughout the Sanctuary Spa.
• Perform the full service; guest must be picked up on time and returned on time to ensure all appointments run on schedule.
• Perform any other duties as assigned by the Spa Treatment Manager and/or Assistant Spa Director.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must have certification in a least one (1) of the specialties offered at the Sanctuary Spa: 
  • Hot Stone Massage, Lymphatic Drainage, Shiatsu, Reflexology, Reiki Level II or III, Table Thai Massage, Watsu, and/or Motherhood/Pre Natal Massage.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. 
• Must routinely meet deadlines, and be detailed oriented.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. 
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and co-workers. 
• Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
• Take the initiative to make contributions to the department and resort while maintaining positive working relationships flexibility with co-workers. 
• Maintain good safety habits and report unsafe or hazardous conditions to your manager.
• Promote excellent guest and member relations while living the Sanctuary Commitments.
• Practice teamwork and effective communication with manager/supervisor/co-workers. 
• At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers.
• Attend all meetings and training as scheduled by department manager.
• Always report to your manager/supervisor when leaving your work area for meal or break.
• Accurately and regularly record work time via resort time clock.
• Other: Part-Time is equivalent to owning 4 sifts, shifts are 2:00pm - 8:30pm

PHYSICAL DEMANDS

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 
• Ability to sit and/or stand continuously to perform essential job functions.
• Requires extending arms, bending and stooping to reach materials.
• Hearing and visual ability to observe and detect signs of guests’ needs.

QUALIFICATIONS